Gift Wrapping and Messages
We gift wrap every product as standard, with no extra charge. Wrapped in tissue, kraft paper, a jewellery box, a Japanese rice bag or a cotton pouch, your order will be sent ready to present to a friend or loved one. (Some dinky gifts may come wrapped together and we don’t wrap greeting cards).
You can post a gift directly to your recipient with confidence: we don’t include a paper receipt and there will be no visible price stickers.
To include a free gift message with your order, simply select this option at the checkout. We’re no calligraphers but we do hand-write each card in our own inimitable scrawl.
We continue to be fully operational and orders are being dispatched safely and without disruption. Please note that our couriers don’t make deliveries on Sundays or public holidays and that dispatch and delivery may take a little longer during busier periods such as Christmas.
We have a secure checkout managed by global payment gateway Stripe. Upon placing an order, you will receive a confirmation email and you can always contact us on email@example.com. This email confirmation will also act as your receipt.
We ship using Royal Mail’s tracked service and we offer a variety of shipping speeds and rates. We want to be fair and transparent with pricing, so shipping costs are calculated at the checkout and are charged only at cost. You will receive your tracking number in your order confirmation email.
Order before 9am GMT Monday to Friday and we’ll endeavour to hand your goods to your selected courier on the same day, or the next working day if you order over the weekend. Please note that our couriers don’t make deliveries on Sundays or public holidays and that dispatch and delivery may take a little longer during busier periods such as Christmas.
We ship internationally with Royal Mail. Please note that you may be additionally charged for local import fees, duties and customs charges, and these are to be paid by the customer. Similarly any return shipping costs are to be borne by the customer. You can find more information regarding our international deliveries below.
We take our environmental impact seriously and we use recycled, recyclable or biodegradable packaging wherever possible, so please don’t be offended if the outer packaging looks a bit preloved. Your goods will come beautifully wrapped inside, with no visible price stickers, ready to be given as gifts.
You’ve worked hard for your money so if you see something that you like but then change your mind, please feel reassured that we will return hassle-free.
We won’t cry…
Maybe when no-one’s looking.
To make a return, simply email us at firstname.lastname@example.org within 14 days of receiving your order, with your order number and what you’d like to send back, and we’ll send over the returns instructions.
We accept returns for a refund within 14 days thereafter. To be eligible for a return, your item must be sent back unused and in its original packaging. Your return should include a written or printed order reference so that we can find it. Returned items will be reimbursed the full purchase price only upon arrival at our address and so we recommend using a trackable delivery service. Please note that unless the item is faulty, the outwards and return shipping costs are borne by the customer. Please do not send your purchase back to the manufacturer.
Please note, due to hygiene reasons, we cannot accept returns on any underwear, socks, face masks, eye masks, earrings, food, grooming or cosmetic products.
In the unlikely event that your order arrives faulty or damaged, please notify us within 48 hours of receipt at email@example.com and we’ll do our best to make it up to you.
International Delivery and Returns
We ship internationally from our base in London, U.K., using a Royal Mail tracked service. You will receive your tracking number in your order confirmation email.
Delivery charges are calculated at the checkout to match the current Royal Mail rates- we charge shipping only at cost.
For customs reasons we cannot ship seeds, plant products, incense matches, food or bathing products outside of the U.K. There may be additional restrictions depending on your county and you are advised to check these with your local postal service before ordering.
Please note that you may be additionally charged for local import fees, duties and customs charges, and these are to be paid by the customer.
We advise that you keep an eye on your parcel’s tracking in case a delivery has been attempted, it’s being held awaiting payment of customs charges or it needs to be picked up at a local depot.
Orders returned to us for reasons such as non-payment of customs charges, an incorrect or incomplete delivery address, failed attempts to deliver, or non-collection from a pickup depot will be refunded less the outward shipping costs and any return shipping costs incurred.
Returns: please note that unless the item is faulty, the outwards and return shipping costs are also to be borne by the customer. You can find more information regarding our returns policy above.